Our super-fast web hosting comes complete with everything you need to get online and stay online. Unlike other hosting providers, we do not charge for extras. Everything you'll need including four daily backups of your web site, spam prevention and security updates are included as standard.
We host over 1,000 web sites for our UK customers and each account has the same features, at no extra cost. Two of the most popular features are daily backups and e-mail spam protection.
We backup each account four times a day, that's once every six hours. That way, if you accidentally delete something, we can quickly restore your account to how it was.
Another popular feature of our hosting is the e-mail spam protection. You will be surprised at how few spam e-mails make it through to your inbox each day as we catch them before they enter your system. No more waking up to hundreds of junk messages - only the important messages get through.
For a full list of features, please take a look at our dedicated hosting page.
Every hosting company claims it but we truly do offer outstanding support to our customers. If you need help setting up an e-mail account, just let us know. We will connect to your computer's screen and set up the account for you. If you are having a problem with your web site, you will not hear 'that's not our job' or 'the server's fine' from us. We want to help you get your web site back up-and-running as quickly as possible.
People are often surprised about the level of support that we provide because, unfortunately, we do not expect much from companies these days.
You can e-mail our support team at any time or use the live chat button at the bottom of the screen to talk to us immediately.
'I had problems setting up my e-mail on Outlook. Within minutes James had connected to my screen and was doing it for me. I couldn't have asked for better support' - Jane Zomparelli
'I moved over to Hosting Matters after issues with my old host. It was so easy. They took my old host's details and copied everything over for me. I didn't need to do anything. Thank you' - James Alderson
'My site crashed because the error log filled up. It was my web designers fault but you fixed it for me, without question. Very grateful as I wouldn't have expected you to fix a problem that wasn't your fault. I've already recommended you to three of my contacts just because of this' - Trevor Bailey
Our high performance servers are located in our super-secure server farm in London's Docklands. Our technical staff are UK-based (down in Kent) so you can be sure that you're receiving the very best support. We do not believe in outsourcing support like others do and things like language barriers matter when dealing with technical issues on web sites or even just a problem with your account.