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E-mail

E-mail

If you already have e-mail accounts set up with GSuite (Google Business Mail) then you can easily transfer them over to us. To do this, just follow these steps:

  • Go to admin.google.com/TransferToken
  • Sign in using your managed Google Account username and password
  • Check the box to agree to the terms and conditions
  • Click Generate Transfer Token
  • Click Copy Code
  • E-mail your transfer token to us and we will take care of the rest for you.

Please note that the token expires after 14 days. If your token has expired, you will need to log in and follow the steps above again, to generate a new code.

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45.1If you have just added a new e-mail account into Apple Mail and are missing the sub-folders, you can restore them easily. We have noticed this issue a few times and it only appears to be a problem if someone has lots (around 10) e-mail accounts set up in Apple Mail.

The screenshot below shows three accounts. First the inbox will be shown at the top but you may be missing the corresponding folder at the bottom of the sidebar.

If your sub-folders are not displaying in Apple Mail then the workaround we have found is:

  1. Close Apple Mail
  2. Log into the webmail system of your e-mail account
  3. Create a sub-folder under your inbox. This can be called anything you want
  4. Once created open Apple Mail again
  5. The newly created sub-folder should appear and you will now be able to add more sub-folders from within Apple Mail - no need to use the webmail system again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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If your e-mail account or hosting has been compromised by a spam bot, you may find yourself blocked from sending e-mails to Microsoft e-mail addresses including any @live.com, @hotmail.com and @outlook.com accounts.

Once you have established and rectified the cause, you can contact Microsoft directly with your e-mail address and server details so that you can be removed from their block list by visiting https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&ccsid=635688189955348624&wa=wsignin1.0

 

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