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Last year we had a number of new customers get in touch with us, asking if we could help move their existing e-mail accounts away from BT.

BT had decided to change their e-mail system and this meant that people were unable to access the messages which had previously been set up in Outlook or their other e-mail programs. Instead, customers were telling us that BT were making them access the e-mails via the webmail system or via the mobile app. This caused the customers a lot of issues, especially if those BT Connect accounts were set up in finance systems as invoices could no longer be sent out automatically.

We started moving customers over, setting up their own dedicated type addresses. This meant that not only would their e-mails start working as normal again, they could also move them easily to another provider in the future if they wanted to - they were no longer tied to BT.

We have just, as of writing this, moved another customer over but it appears that BT have changed their system again and made it even more difficult to migrate away from them. We have spent the morning working our way around and managed to find a way to copy all of the e-mails from the account and move them away.

If you are having a similar issue and would like help migrating your e-mails away from BT, please get in touch.

If you have recently upgraded Woocommerce to V7.0.0 or above you may have noticed a new line appearing in some of the e-mail notification: 'Process your orders on the go. Get the app'

The developers have added this to highlight to Wordpress / Woocommerce shop administrators that there is a Woocommerce app available to help you manage your shop. The problem is most people do not want to see the constant reminders as part of their store e-mails. Fortunately there is a quick and easy way to remove it. All you need to do is:

  1. Log into the admin area of your Wordpress web site
  2. Install the Code Snippets plugin
  3. Once the plugin is installed and activated, click on 'Plugins' from the admin menu on the left-hand side of your screen
  4. A list of all of the plugins on your site will be listed
  5. Find the 'Code Snippets' plugin and click on 'Snippets' just beneath the plugin title
  6. A new screen will be displayed. Click on the 'Add New' button at the top of the page
  7. On the next page, type in a name for the new snippet e.g. 'Disable messages about the mobile apps in WooCommerce emails'
  8. Now copy this code into the snippet code area:

    * Disable messages about the mobile apps in WooCommerce emails.
    function mtp_disable_mobile_messaging( $mailer ) {
    remove_action( 'woocommerce_email_footer', array( $mailer->emails['WC_Email_New_Order'], 'mobile_messaging' ), 9 );
    add_action( 'woocommerce_email', 'mtp_disable_mobile_messaging' );

  9. Click on the 'Save Changes and Activate' button at the bottom of the page.

Your changes will be saved and the 'Process your orders on the go. Get the app' text will be removed from your Woocommerce emails.

We have been busy upgrading our systems and moving new customers on to our platform so unfortunately have not had much of a chance to update the blog. It wasn't until recently that a new customer mentioned that we hadn't added anything new in quite a while that we thought perhaps we should make an update so here we are.

It's just a brief one but we wanted to share an e-mail which we received from a customer recently.

Hi James,
Yes, thank you. We are so pleased with the service you are providing. It has made everything so much more efficient.

Best wishes,


Like with many of our customers, Sue had come to us after being let down by another hosting company. They were not responding to Sue's support requests so when their site went down, after a few days without communication from them, Sue looked for a new hosting company to work with and found us. We have been working with Sue for over a year now and, as you can see, she's much happier!

We will try to update the blog again soon with more news about the continual upgrades that we are making to keep our network running quickly and reliably but for now, take care.

There are many processes involved in ensuring that our customers' web sites and e-mail accounts remain accessible. Some are fairly standard whilst others are systems which we have developed in-house to help ensure your account is protected and remains online. We also try to cut out as many annoyances as possible so that using your account isn't frustrating.

Spam Protection

We get annoyed every time we receive a spam e-mail so we do our best to cut down on the junk that reaches your inbox. We use the excellent SpamExperts filtering system which automatically traps the vast majority of junk and stops it hitting your account. Should the odd message slip through, we take two actions. The first is to report it to SpamExperts so that they can add it to their filter and prevent similar messages from reaching other users. The second is adding the sender's account to our own, internal filter.

We've developed our own filter after seeing patterns of behaviour with some spammers. With some senders, they were able to get through the first filter and they would bombard as many accounts as possible with their messages so we created our own filter which we manually manage. As soon as a message gets through to us, we add it to our filter and this prevents the same sender from sending anything to any accounts within our network.

Blacklist monitor

A common technique of spammers is to hack a web site then plant some code which sends out spam messages. This is damaging in a couple of ways. Firstly, the implanted code could be flagged up to Google and cause your web site to drop in rankings. To ensure this doesn't happen, we offer our Extra Protect system to add extra layers of security to your Joomla or WordPress web site.

The second issue is that your domain name will quickly become blacklisted by other ISPs meaning that genuine e-mails sent from your account will end up in your contact's junk folder or worse still, blocked completely. To combat this, we run regular checks on all of our sites and have signed up to a blacklist monitor. The blacklist monitor checks our servers on a daily basis to see if they are listed on any e-mail blacklist servers. If they are, we are immediately notified so that we can identify the site causing the issue and have our systems removed from the blacklists.

Site monitor

We now offer an additional service which checks to see if your web site is online and accessible. Most hosts do not offer this service but those that do often just 'ping' your site. All this does is checks to see if the server that your site is installed on, is running. It doesn't actually check to make sure your site is accessible and can be read by your customers.

Our system is different. Ours checks to make sure that your site is online and working. If it isn't, we are automatically notified so that we can identify the issue and put things right for you often before you or your customers have noticed an issue.

We are constantly updating our systems and are open to suggestions on how we can improve our service so if there is a feature that you would like to see us add, please let us know.



We have recently been updating our spam filters to combat the amount of junk messages that customers have been receiving. We, like many hosts, rely on automatic filters to catch and either delete or move suspect messages to your 'Junk' folder. This is crucial to stop your inboxes filling up with irrelevant messages.

Unfortunately, spammers are constantly coming up with more and more sophisticated ways of getting around the automatic filters so the odd few messages can slip through. After a short while, the automatic filters do 'catch up' and then further, similar messages will be blocked.

To add to our filtering system, we have now introduced our own filter. This works alongside the existing filters so rather than replacing them, it works alongside them to add an additional layer of protection.

If you are noticing that some spam messages are still getting through, please do let us know via our support page. We will then investigate your mailbox and add some additional rules to the filter to block these messages from your account, and other other customers' account, in the future.

We realise how frustrating spam messages are so we will do everything we can to keep your inbox free of junk.

About Us

We're a small team who support hundreds of web sites, small and large, across the UK and beyond.

We love, web sites, SEO and helping your business grow.


Contact Us

For support, please e-mail use our live chat facility or call us on 01227 656451.

Customer Support

If you have any questions or are having problems, just get in touch.

Use our 'Contact Us' page to e-mail us or talk to us on live chat about any queries that you may have or any support issues.

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