We have recently been updating our spam filters to combat the amount of junk messages that customers have been receiving. We, like many hosts, rely on automatic filters to catch and either delete or move suspect messages to your 'Junk' folder. This is crucial to stop your inboxes filling up with irrelevant messages.
Unfortunately, spammers are constantly coming up with more and more sophisticated ways of getting around the automatic filters so the odd few messages can slip through. After a short while, the automatic filters do 'catch up' and then further, similar messages will be blocked.
To add to our filtering system, we have now introduced our own filter. This works alongside the existing filters so rather than replacing them, it works alongside them to add an additional layer of protection.
If you are noticing that some spam messages are still getting through, please do let us know via our support page. We will then investigate your mailbox and add some additional rules to the filter to block these messages from your account, and other other customers' account, in the future.
We realise how frustrating spam messages are so we will do everything we can to keep your inbox free of junk.