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We have recently been battling, on behalf of one of our customers, to retrieve a domain name from

The customer registered the domain name a few years ago due to the cheap renewal fees that Extendnet were offering. Unfortunately since then, their customer service has been awful. Just see the unfavourable reviews left on their TrustPilot page -

We are very careful not to discuss other domain registrars and hosting providers. There are lots of people out there doing what we do, some great and some are terrible and of course companies can be turned around. The reason I am writing this is because of the ridiculous situation that has occurred and it appears, based on the reviews linked to above, it is a common thing for their customers.

We were asked by a customer to move their web site over to our hosting package and to do that, we needed to update the nameservers on the domain name. We contacted Extendnet through their online support portal and after a long wait (around seven days) they responded and had updated the nameservers. The customer then came back to us to ask us to move the domain name over to us as well, as they were unhappy with Extendnet's service.

You cannot move a domain from their control panel, you have to log a support ticket. We first opened one back in July. We didn't receive any responses to our ticket but they did keep closing it. This meant that they had read our support ticket and decided to ignore it - three times.

After that we decided to retrieve the domain name ourselves and have just successfully done so.

If you have a domain name registered with Extendnet and would like us to move your domain from Extendnet, please get in touch so that we can help.


We have worked with a number of customers who have left Yell / Hibu. Although they do try to put up a bit of a fight to hold on to you, moving your domain name away from Yell is fairly straight forward.

There are two ways to approach the issue depending on how quickly you would like to move away. The first is an immediate cancellation and move. What will happen is that Yell will cancel your web site with them and move the domain to another provider but this of course means that you may be without a web site. If you would like to do this, we would set up a holding page for you (with your basic business details - phone number, e-mail address etc.) so your information is still available to customers. We will also set up your e-mail accounts here and migrate all of your e-mails over for you.

The second option is that you have a new web site built and then cancel everything with them and have your domain name moved over to us or your new provider. Either way, the process is fairly simple. All you will need to do is:

Regardless of what business you run I would argue that a web site is essential. It's a shop window for you to advertise what you sell or what you do.

Some businesses start off with just a Google Business listing of a Facebook page. The problem with this is that you must conform to those platforms and their rules. With your own web site you can add whatever content you want, when you want and do extra things that other platforms won't allow.

Sometimes making the leap and setting up your web site is seen as a set it up and forget job. You set up the web site and that's it, you don't do anything with it for a few years. That's the problem we came across with a new customer.

Steve has had a web site hosted with someone else for three years and like many people although he's not that technical, he realises that he does need a web site. He set up the site and forgot about it until he discovered there was a problem.

All of a sudden Steve noticed that he wasn't getting any enquiries from new customers through his web site. After many e-mails and phone calls to his hosting company the reason became clear - his web site was infected with a virus.

Unfortunately Steve's hosting company took the approach of 'the hosting is fine, it's the web site that's the problem and so there's nothing we can do'. This is the typical response from web hosting companies because they do not want to get involved with fixing issues with web sites but we see it differently.

Our initial scan found 37 infected files

We took over the hosting of Steve's site and immediately cleared up the infected files (we found 37!), updated the site to the latest version of Joomla and then added extra layers of protection to prevent the site from being infected again.

Your web site is one of, if not the biggest, ways that customers find you. If your web site isn't working for some reason that can have a huge impact on your business. That's why we are now offering extra protection on all Joomla and WordPress web sites that we host for our customers.

At no extra cost, we will add an extra layer of protection to your sites which includes:

  • Regular manual virus scanning
  • Additional firewall at site level
  • Continuous monitoring for changes to site files
  • Regular updates to Joomla / WordPress to ensure that the site and all of its plugins are kept up-to-date

This is combined with our standard hosting features which ensure your site stays safe, including:

  • 24/7 monitoring of the server hardware
  • 99.999% guaranteed uptime
  • 4x daily backups of your site and e-mails

You can find more information on our 'Extra Protect' services here or get in touch.

At the beginning of December we finished our server farm upgrade and one of the benefits is that we are now able to offer free SSL certificates to all of our customers.

A SSL certificate offers a number of benefits to our customers. You can now secure your web site and your readers will see the little padlock icon in the address bar of their browser.

To make things even easier, certificates are installed automatically so there's no need to generate, copy and paste certificate requests. This is all done for you. We will even help you enable SSL on your web site so you do not need to worry.

Interested? Just get in touch and we will take care of it all for you.

If you aren't a Hosting Matters customer yet, sign up to one of our web hosting packages. We will take care of migrating your site over and then set up your SSL certificiate for you.


171128bWe are extremely pleased to announce that we are merging with - as UK and US hosting company founded in 2013 and has grown steadily to host hundreds of web sites for various customers.

Existing customers will be merged into our system over the next couple of weeks and will benefit from increased server performance, four daily backups of your web sites / e-mails and a new support system. Our support system includes live chat, through our web site, as well as UK-based telephone support.

If you have any questions, please do not hesitate to get in touch.


About Us

We're a small team who support hundreds of web sites, small and large, across the UK and beyond.

We love, web sites, SEO and helping your business grow.


Contact Us

For support, please e-mail use our live chat facility or call us on 01227 656451.

Customer Support

If you have any questions or are having problems, just get in touch.

Use our 'Contact Us' page to e-mail us or talk to us on live chat about any queries that you may have or any support issues.

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"Without a doubt the most professional and outstanding customer service out there. Buy with confidence."