SugarCRM Migration - 'The file is corrupt and cannot be opened'

When transferring an installation of SugarCRM from one server to another, you may get the following error when you download and open a file from Sugar: 'The file is corrupt and cannot be opened'

Migrating SugarCRM is a fairly simple process but if you are having issues, please get in touch and we'd be happy to help.

If you are getting the 'The file is corrupt and cannot be opened' error, we suggest connecting to your old server via FTP and downloading all of the files in the 'Upload' folder in 'binary' mode. Once downloaded, upload all of the files to the new server's 'Upload' folder, also in binary mode.

Once complete, log into Sugar and download the file that you were having problems with again and this time it should work without any error messages.