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This error can be thrown up following a Joomla update. We have experienced it a couple of times with different customers and each time, the following fix has worked for us:

You may be getting a white screen with no menu items in the backend of your site. If so, skip to 'method two' below. If you are able to access you administration area and all of the menus, follow these steps:

  1. In the administration area go to 'Extensions' | 'Manage' | 'Database' | Fix'

  2. Then go to 'Components' | 'Joomla Update' and 'Resinstall core files'

  3. Run the database fix again.

This should clear up the error for you.

Method two

If you do not have access to the administration area menus, try running the database fix by entering the URL to directly access it. To do this, copy / paste the URL below into your browser but replace with your web site's address

Press enter and then the database fix tool should run and your database should be repaired, allowing you to access the administration area as normal.


Not worked for you? Get in touch and we will take a look for you.

on 09/25/2017 by Super User
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When you have your Virtuemart shop set up in Joomla, you may want to remove the two drop-down options from the category view in the frontend of your shop. Unfortunately Virtuemart does not have a setting to remove these options so you need to change the code a little but thankfully, it is very simple.

To make the change, follow these steps:

  1. Connect to your site via FTP or file the file in your cPanel: ROOT/templates/<yourjoomlatemplate>/html/com_virtuemart/category/default.php
  2. Find the lines:
    1. <?php echo $this->orderByList['orderby']; ?>
    2. <?php echo $this->orderByList['manufacturer']; ?>
  3. Delete both lines and save the file - uploading it back up to your web site if necessary

Now go to the frontend of your Virtuemart web site, browse a category page and the options will have been removed.

If you have any problems with this or need any help with your hosting, please get in touch and we'd be happy to help.


on 09/19/2017 by Super User
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There are a number of causes to your Joomla web site having a 'Fatal error: Out of memory' issue.

One of the ways that we have solved this in the past is to use a different .htaccess file in the root of your web site. This does not work for all 'Fatal error: Out of memory' issues but if other techniques have failed, this is worth a try:

  1. Log into your hosting control panel or connect to your site via FTP and in the root of your web site directory, rename your '.htaccess' file to '.htaccess@orig' - that way we can restore it if needed
  2. Now, you may already have another file in the root of your web site called 'htaccess.txt'. If you do, simply rename this to '.htaccess' and then test your site again to see if it now works
  3. If you do not already have a 'htaccess.txt' file there, you can download the latest version of Joomla from the official site, extract the contents of the download and use the 'htaccess.txt' file in there and upload this to your web site and then rename it to '.htaccess'


Hopefully this will work for you but if not, please get in touch with our support team and we will be happy to help.


on 09/13/2017 by Super User
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It is possible to link your 'terms of service' text on the checkout page of Virtuemart to a Joomla article, instead of using the built in 'terms of service' pop-up. To do this, follow these steps:

  1. Edit the file components/com_virtuemart/language/en-GB/en-GB.com_virtuemart.ini
  2. Search for the line that contains “COM_VIRTUEMART_CART_TOS_READ_AND_ACCEPTED”
  3. Change it to:
    1. COM_VIRTUEMART_CART_TOS_READ_AND_ACCEPTED="<a href= target=”_new”>Click here to read terms of service and check the box to accept them.</a>"
    2. Make sure you replace '' with the link to your terms and conditions page
  4. Save and upload the file, replacing the existing 'en-GB.com_virtuemart.ini' file
  5. Now go to the frontend of your web site, add something to the cart and then go to the checkout page to make sure the change has worked


on 09/01/2017 by Super User
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In this article we will explain how to uninstall Virtuemart from your Joomla web site. If you have any issues, please contact our support team and they can take care of the removal for you.

If you are going to do this yourself, please ensure you have a full backup of your site before starting just-in-case something goes wrong.

  1. First, log into the backend of your web site by going to (replacing with your site's URL)

  2. Now click on 'Extensions' from the main menu at the top of the page and then click on 'Manage' | 'Manage'

  3. In the search box at the top of the page, type in 'vm' and then click on the search button

  4. The page will reload with all of the Virtuemart plugins. Select all of these and then click on the 'Uninstall' button

  5. The page will refresh. Now type 'vir' in the search box and click on the search button. Select all of these and then click on the 'Uninstall' button

  6. The page will refresh again. Finally, type in 'tcpdf' in the search box and click on the search button. Select all of these and then click on the 'Uninstall' button


on 06/23/2017 by Super User
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If you have loaded your web site in your browser and the URL is being displayed as rather than, you can add a bit of code to your htaccess file to redirect all users to the www. address.

To do this, add the following lines to your .htaccess file:

RewriteEngine On
RewriteCond %{HTTP_HOST} !^www\. [NC]
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]


on 06/05/2017 by Super User
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